Frequently Asked Questions

• Getting started
  • Who is Firsties for?
  • Does Firsties offer a free trial?
  • How do I sign up and create a Firsties account? Is signing up required?
  • Can I sign up for Firsties while pregnant?
  • Does Firsties support pets too?
  • How do I create an album for my child and/or pet?
  • Can I add multiple albums?
  • How do I switch between albums?
  • What should I do on Firsties?
  • How do I edit content I uploaded to Firsties?
  • Can I share albums with other people?
  • Can I access someone else’s album?
  • How do I change a due date to a birthdate?
  • How do I change my account details?
  • Help! I forgot my password. What do I do?
  • What devices support the Firsties app?
• Albums & Cards
  • What are Cards and how do I use them?
  • Who created the Cards?
  • What is an Album and how do I add content to it?
  • Can I combine multiple Albums into one?
  • What’s the difference between adding content to my Album vs. a Card?
  • How can I search or filter my Album?
  • How do I edit Album content?
  • Can I share my Album and content with someone who doesn’t have Firsties?
  • Can I create my own Firsties Cards?
  • What can I add to a Firstie Card?
  • How do I edit a Firstie Card?
  • Can I categorize content from an Album into Firsties Cards?
• Sharing & Privacy
  • How do I share my Albums with friends and family?
  • What happens when I share an Album?
  • How many people can I share an Album with?
  • Do people I share an Album with have to pay?
  • Can I control what people can see and do?
  • Can I restrict what Albums people see?
  • Can I restrict screen-capturing?
  • How do I manage or remove someone’s permissions?
• Creative Tools
  • How do I add stickers, text overlays, and effects to content?
  • What does the “🪄” (magic wand) icon do?
• Photobooks & Reels
  • How do I print photo books?
  • What are Musical Videos and how do I create one?
• Notifications
  • How do I control notifications from Firsties?
  • Help! I'm not receiving notifications.
• Storage & Subscriptions
  • What does the Premium subscription offer?
  • How much storage do I get in Firsties?
  • Do I have to pay to use Firsties?
  • How much does Premium cost?
  • Do my family and friends need to pay?
  • How do I cancel my Premium subscription?
• Safety & privacy
  • Is Firsties safe to use?
  • Who can see my child’s or pet’s Firsties?
  • Who owns the content I add to Firsties?
  • Will Firsties sell my data to third parties?
  • Will I see ads in the Firsties app?
  • Does Firsties have a privacy policy?
  • What are Firsties terms of use?
• Export your content
  • Can I export all my memories in one go?
• Other
  • Who is behind Firsties?
  • What makes Firsties so special?
  • What languages does Firsties support?
  • How do I delete my account?
  • I have a question that isn’t answered here. What should I do?